If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2. Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations. Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point router.
Objects such as refrigerators or metal bookcases can interfere with wireless signals. Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. Use the control panel menu to type an IP address that is valid for use on your local area network.
The green link light should be steady, and the orange activity light should blink when the cable is connected. Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable Ethernet cables and phone cables look similar but are different sizes. Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router.
Use a different cable: Connect a different Ethernet cable. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer. Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer. HP supports USB cables less than 3 m 9 ft 10 in in length. Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them.
Disconnect any other USB devices that are not in use. However, select one of the following links to resolve common printing, connection, or scanning issues. Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac. Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support , type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue.
Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality. HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software. If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems.
Does your printer display a status of offline or printer offline and the printer does not print? You will be directed to a set of detailed steps If your download does not start, click here.
Sign Out. My Account. Dashboard FAQ. Welcome to HP Customer Support. Download Print and Scan Doctor. If your printer is not listed, turn it on and click Retry.
Already have an HP account? Select from the products you own. To contact support, select from your products. Examples of where to find your product name. Or select your product from popular printers. Need help finding a serial number? Try a keyboard command. Locate your product's information label. Watch a video. Find your serial number by locating the product label.
The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. Find your serial number using a keyboard command.
If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label.
For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language.
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